Delivery Information

Packaging: For Small & Standard prints, they are mounted front & rear and slipped into a waterproof bag. The envelopes used for this sizes, are also cardboard-backed for safety. Larger Prints are wrapped in either a protective film or tissue-paper and shipped in a sturdy tube. For Original Work, we generally construct a custom mailer from double-walled cardboard & smother the work in bubble-wrap. We’ve sent work to Australia and can report it arrived unblemished!

For orders to the UK, we ship via Royal Mail Second Class.

Delivery usually takes 2-5 working days; however during the Christmas period it can take up to 8 working days. If you require an item urgently please contact us, as we may be able to offer Next Day Delivery for an extra charge. NB: If we’re running a promotion, items will generally be assembled & despatched in weekly batches, so items might take up to 14 days…

If you happen to be in and around North Wiltshire, we are happy for you to collect your order from us. Email us at hello@annrichmond.co.uk and if it’s possible, we’ll happily arrange this with you.

For deliveries to the Rest of the World, we use Royal Mail International Standard.

Order Tracking to the UK and Rest of the World: If you require tracking on an order, then we will charge you an additional fee – it’s how we keep Free Delivery on everything else.

Delivery: Your order will be delivered to you during office hours (9-5pm), Monday to Friday. We are unfortunately unable to specify the time at which the goods will be delivered to you; that’s down to your local postal delivery operation. With Second Class / International Standard, a signature will NOT be required on delivery of the goods. If you opt for Tracking, then a signature will likely be required.

Availability: If for some reason part or all your order is out of stock we will contact you with the estimated delivery date. All deliveries are subject to stock availability and authorisation of your payment.

Delivery Address: We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address.

Gift-Wrapping: Our apologies, but we DO NOT offer a gift-wrapping service.

Payment Options: At present, we accept the following methods of payment:

All Major Credit & Debit cards • PayPal • Personal Cheque • BACS Transfer • Cash on Collection